Customer Service Representative

Doha, Doha Management Solutions International MSI

Posted 4 days ago

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Job Description

Management Solutions International (MSI) is hiring! We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location) . Requirements : Diploma or higher qualification 3+ years experience in customer service within logistics / warehouse / distribution Arabic language proficiency is mandatory Familiarity with Warehouse Management Systems (WMS) preferred Willing to work in rotational / shift-based schedules Only shortlisted applicants will be contacted.

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Customer Service Representative

Doha, Doha PPL Dynamics

Posted 5 days ago

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About the job Customer Service Representative

Job Description - Book and track progress of shipment - Monitor and update the pipeline of deliveries Qualifications Diploma in a relevant field 2-3 years of experience in customer service role Previous experience in the logistics industry is a preferred Middle East/GCC Experience Working knowledge of Office and web applications Experience in using modern WMS systems including barcoding, Master data, RF, etc. Market/Industry/Functional Knowledge: - Strong knowledge of the GCC logistics market - Strong knowledge of local and regional customs procedure and legislation - Understand and be able to exploit customer opportunities within and outside of Qatar

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Customer Service Representative

Doha, Doha Elite Projects Qatar

Posted 5 days ago

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Job Description

We are seeking a

Customer Service Executive

with a solid background in

Facility Management, Sales Engineering, or Maintenance & Cleaning Services

to join our team in Doha. The ideal candidate will have

2–3 years of experience in Qatar , excellent communication skills in English, and a customer-first mindset. Arabic language skills are a plus. This role requires proactive communication with clients, coordination with operations and maintenance teams, and timely handling of service requests, ensuring customer satisfaction and smooth delivery of facility services. Key Responsibilities: Handle client inquiries, complaints, and service requests through phone, email, or in-person. Coordinate with operations, maintenance, and cleaning teams to ensure timely service delivery. Manage client accounts, service agreements, and document service logs accurately. Monitor service quality and follow up with clients post-service to ensure satisfaction. Generate reports, follow up on pending tasks, and escalate issues when necessary. Support the Sales Engineering team with customer communication and technical updates. Build strong customer relationships and act as the main point of contact for assigned accounts. Requirements: 2–3 years

of experience in Qatar in

Facility Management ,

Sales Engineering , or

Maintenance/Cleaning Companies . Fluent in English

(written and spoken);

Arabic

is an advantage. Strong communication, coordination, and problem-solving skills. Proficiency in Microsoft Office tools (Excel, Word, Outlook). Must have

NOC

and

immediate availability .

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CUSTOMER SERVICE REPRESENTATIVE

Doha, Doha HealthCare Dynamics Gen. Trading Company W.L.L

Posted 14 days ago

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Job Description

Position:

Customer Service Representative

Company:

KILONEWTONS

Location:

Doha, Qatar

Experience:

Minimum 3 Years

Website:

Description

KILONEWTONS is seeking a professional and customer-focused

Customer Service Representative

to join our team in

Doha, Qatar . The ideal candidate will have

at least 3 years of experience

in customer support, excellent communication skills, and a passion for delivering outstanding service.

If you thrive in a fast-paced environment and enjoy helping customers, we’d love to hear from you!

Key Responsibilities

Serve as the first point of contact for customer inquiries via phone, email, and live chat. Provide timely and accurate responses to customer questions and concerns. Process orders, returns, and refunds efficiently. Maintain and update customer records in the CRM system. Escalate complex issues to the relevant departments when necessary. Gather customer feedback to improve service quality. Assist in resolving complaints with professionalism and patience. Stay updated on company products, services, and policies. Collaborate with the sales and support teams to enhance the customer experience.

Qualifications & Skills

Minimum 3 years of experience in customer service, call centers, or client support roles. Excellent verbal and written communication skills in English (Arabic is a plus). Strong problem-solving and conflict-resolution abilities. Proficiency in CRM software (e.g., Zendesk, Salesforce, HubSpot). Ability to multitask and work under pressure. Friendly, patient, and empathetic attitude toward customers. Basic knowledge of Microsoft Office (Word, Excel, Outlook). Experience in e-commerce, retail, or B2B customer service is a plus.

Why Join KILONEWTONS?

Competitive salary and benefits. Opportunities for career growth and training. Positive and supportive work environment. Work with a dynamic and professional team.

How To Apply

Send your

updated CV

to



with the subject line:

“Customer Service Representative – (Your Name)” .

Visit our careers page:

is an equal-opportunity employer. We welcome applicants from diverse backgrounds.

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Customer Service Representative

Doha, Doha 1Sell

Posted today

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Job Description

Our company is hiring a customer service representative to handle customer queries and complaints. As part of your job, you will also process orders, modify orders, escalate complaints, and respond to customer inquiries. If you want to succeed in this role, you must be able to remain calm and have computer experience.

Daily responsibilities are:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Salary**: From QAR3,000.00 per month

**Language**:

- english (preferred)
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Customer Service Representative

Doha, Doha 1Sell

Posted today

Job Viewed

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Job Description

Our company is hiring a customer service representative to handle customer queries and complaints. As part of your job, you will also process orders, modify orders, escalate complaints, and respond to customer inquiries. If you want to succeed in this role, you must be able to remain calm and have computer experience.

Daily responsibilities are:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Salary**: From QAR3,000.00 per month

**Language**:

- english (preferred)
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Customer Service Representative (Female - Arabic)

Doha, Doha One Imperium

Posted today

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Job Description

Customer Service Representative Responsibilities:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)
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B2b Customer Service Representative (6 months contract)

Doha, Doha Starlink Qatar

Posted 10 days ago

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Job Description

The B2B Customer Service Representative (CSR) plays a key frontline role in supporting business customers by managing service-related inquiries, processing documentation, resolving customer requests and complaints, and ensuring data accuracy and customer satisfaction. The CSR will interact directly with business clients, providing timely, courteous, and solution-oriented support in accordance with organizational service standards. Context: As part of the Business Operations & Services division, the CSR handles service-related tasks across a large portfolio of business clients. This includes engaging with internal teams to support request execution, maintaining service quality, and promoting customer-centric interactions. B. Key Responsibilities Customer Support & Request Handling Receive and process business customer requests and documentation related to services and updates. Enter customer data and service information accurately into internal systems. Respond to customer inquiries and complaints across various communication channels (Email, Live Chat, Applications, Fax, Social Media). Follow up with customers regarding service status updates and ensure resolution of requests within defined timelines. Escalate unresolved or complex issues to appropriate internal stakeholders for resolution. Order Management & Service Coordination Proactively monitor pending requests to ensure timely closure. Identify data inconsistencies and initiate correction procedures. Ensure proper handling and storage of documents as per internal policies. Collaborate with cross-functional teams such as Technical Support and Data Management to address service-related issues. Provide feedback on system usability and report any challenges encountered during operations. Service Awareness & Communication Educate business customers on available services and support tools. Promote awareness of digital platforms and self-service solutions. Support service improvement efforts through regular feedback and client insights. Assist in generating scheduled and on-demand reports on service activities as needed. C. Work Schedule Rotational 24/7 shift coverage, including weekends and holidays. D. Requirements Willing and able to work full rotational shifts (including weekends and public holidays). Must hold a valid Qatar ID (QID). Can secure NOC/secondment from sponsor

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IT Help Desk

Doha, Doha Live Connections

Posted today

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Job Description

**Should be locally available in Qatar with family sponsorship**:

- Proven experience in a **help desk** or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues

**Job Types**: Full-time, Permanent

**Salary**: QAR3,000.00 - QAR4,000.00 per month

**Experience**:

- L1 or L2: 2 years (required)

**Location**:

- Doha (required)
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Help Desk/Communication Focal Point

Doha, Doha GovCIO

Posted 13 days ago

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Job Description

Overview

GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position. Responsibilities

Provide client-level help desk support. The contractor shall: Administer, maintain and load basic computer platform, software, firmware and hardware; Serve as the focal point for user issues and tracking; Be the first-level support for desktop and network issues; Escalate incidents that cannot be resolved to the NCC and then the NOSC; Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures; Administer job control and ticket flow. Qualifications

High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret Required Skills and Experience: IAT-II Certification One or more of the following: MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified; 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment; Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support. *Pending contract award Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range

The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.

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