Explore numerous customer service job opportunities in 78 Customer Service jobs in Doha
Reservations Manager
Doha, Doha
Deka Minas (Pty) Ltd
Job Viewed
Job Description
We are looking for a detail-oriented and proactive Reservations Manager to lead the reservations department at our luxury 5-star hotel in Qatar. The ideal candidate will oversee all room reservations, maximize occupancy and revenue, and ensure exceptional service standards for individual and group bookings. You will work closely with the sales, revenue, and front office teams to ensure seamless operations and guest satisfaction. Key Responsibilities : Manage the day-to-day operations of the reservations team, ensuring prompt and accurate processing of all room bookings (FIT, groups, corporate, OTA, etc.). Maximize room revenue by implementing yield management and upselling strategies in collaboration with the Revenue Manager. Maintain availability, rates, and restrictions in the Property Management System (PMS) and Channel Manager. Train, supervise, and evaluate reservations staff to ensure top performance and adherence to brand standards. Monitor and respond to reservations correspondence, emails, and phone calls in a timely, professional manner. Coordinate group reservations with Sales and Events teams, ensuring correct rooming lists, billing arrangements, and special requests are handled efficiently. Prepare daily, weekly, and monthly occupancy forecasts and reservation-related reports. Conduct regular audits of reservation entries and market segments to ensure data accuracy and proper rate coding. Maintain strong relationships with corporate clients, travel agents, tour operators, and third-party booking platforms. Ensure guest preferences, VIP notes, and loyalty program details are recorded and communicated to relevant departments. Requirements : Degree or diploma in Hospitality Management or a related field. Minimum 3–5 years of experience in a reservations leadership role in a 4- or 5-star hotel. Proficient in hotel PMS systems (Opera, Protel, or similar) and channel / distribution management tools. Strong understanding of revenue management principles and online booking channels. Excellent communication, leadership, and organizational skills. High attention to detail, with the ability to multitask and handle pressure. Fluent in English; Arabic or other languages is an advantage.
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Call Center Customer Service Provider
Doha, Doha
Elite Medical Center
Posted today
Job Viewed
Job Description
Male Call Center/Customer Service Provider for a VIP Medical Center in Doha
Must have experience in a call center
Must have excellent customer service skills
Must be proactive with sales and customer service
MUST speak Arabic and English
Preferred Arabic Nationality
What's app ONLY 30771895
NO CALLS
**Job Types**: Full-time, Permanent, Contract
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
Must have experience in a call center
Must have excellent customer service skills
Must be proactive with sales and customer service
MUST speak Arabic and English
Preferred Arabic Nationality
What's app ONLY 30771895
NO CALLS
**Job Types**: Full-time, Permanent, Contract
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
0
Call Center/customer Service Agent (Arabic +
Doha, Doha
Economic Group
Posted today
Job Viewed
Job Description
We are currently looking for Customer service agent who is having experience in E Commerce to join our customer service team in Economic Group.
**As a customer service agent you will**:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**As a customer service agent you will**:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
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1
Customer Service Executive / Call Center (Arabic
Doha, Doha
Healthy Home
Posted today
Job Viewed
Job Description
Ø Manages inbound/outbound calls and respond to customer’s inquiry in a timely manner.
Ø Registering new clients, introducing HealthyHome and offering available services as suitable.
Ø Identifies customers’ needs, clarify information, research every issue and providing solutions.
Ø Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Ø Making calls to clients to learn about their needs, complaints, or other issues with services.
Ø Preparing quotations as per the requirement from customer and estimation from Operations and sending to customer for approval with follow up.
Ø Engaging in active listening with callers, clarifying information and diffusing angry clients.
Ø Manages complaints and resolves problems by clarifying issues and exploring options.
Ø Assists customers with any technical issues and escalate the matter to concerned department.
Ø Building lasting relationships with clients based on trust and reliability.
Ø Making sales or recommendations for services that may better suit the client needs.
Ø Scheduling callouts and liaising with the technical team on a daily basis an in a timely manner.
Ø Follow-up with clients regarding feedback, payments, new projects and inquiries.
Ø Maintains & improves quality results by adhering to standards and making recommendation.
Ø Keep records of all conversations in Call-Center database in a comprehensible way.
Ø Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Ø Converting customer leads into new sales by presenting quality solutions to clients.
Ø Maintains company standard and keeps customer satisfaction as a primary objective.
**Salary**: QAR4,500.00 - QAR5,000.00 per month
Ø Registering new clients, introducing HealthyHome and offering available services as suitable.
Ø Identifies customers’ needs, clarify information, research every issue and providing solutions.
Ø Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Ø Making calls to clients to learn about their needs, complaints, or other issues with services.
Ø Preparing quotations as per the requirement from customer and estimation from Operations and sending to customer for approval with follow up.
Ø Engaging in active listening with callers, clarifying information and diffusing angry clients.
Ø Manages complaints and resolves problems by clarifying issues and exploring options.
Ø Assists customers with any technical issues and escalate the matter to concerned department.
Ø Building lasting relationships with clients based on trust and reliability.
Ø Making sales or recommendations for services that may better suit the client needs.
Ø Scheduling callouts and liaising with the technical team on a daily basis an in a timely manner.
Ø Follow-up with clients regarding feedback, payments, new projects and inquiries.
Ø Maintains & improves quality results by adhering to standards and making recommendation.
Ø Keep records of all conversations in Call-Center database in a comprehensible way.
Ø Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Ø Converting customer leads into new sales by presenting quality solutions to clients.
Ø Maintains company standard and keeps customer satisfaction as a primary objective.
**Salary**: QAR4,500.00 - QAR5,000.00 per month
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2
Customer Service Representative
Doha, Doha
AL KHEBRA DRIVING ACADEMY
Posted today
Job Viewed
Job Description
Welcoming of all customers with a wide smile Ensure that all the customers data are keyed in correctly in the Academy Management System. Ensure that the information received from the customer is accurate before payment is processed. Ensure the company reputation is good by providing good customer service. Maintains customer records by updating customer information. Desired Candidate Profile 2-3 years' experience in customer service. Must have a valid QID with NOC valid solving. Excellent organizational and reporting skills. Must be locally available in Qatar. Must have valid QID with NOC. Immediate joiners are highly preferred. Employment Type Full Time
Company Industry Education Training Teaching Department / Functional Area Helpdesk Customer Service Telecalling Keywords Support Service Agent Problem Solving CRM Software Communication Skills Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Customer Service Representative Jobs also searched #J-18808-Ljbffr
Company Industry Education Training Teaching Department / Functional Area Helpdesk Customer Service Telecalling Keywords Support Service Agent Problem Solving CRM Software Communication Skills Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Customer Service Representative Jobs also searched #J-18808-Ljbffr
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3
Customer Service Executive
Doha, Doha
Al Abdulghani Motors
Posted today
Job Viewed
Job Description
Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services. Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery. Provide regular updates to customers on service progress and follow up as needed. Recommend and upsell additional services based on customer needs and vehicle condition. Maintain and update accurate customer records. Prepare service-based invoices and assist with billing documents. Resolve customer complaints and ensure a smooth, satisfying service experience. Desired Candidate Profile Female candidate only. Bilingual - English and Arabic. Previous experience in automotive services, especially tinting, PPF installation, and underbody coating. Quality customer service skills. Experience in sales and upselling services. Strong in follow-up and coordination with both customers and internal teams. Employment Type Full Time
Company Industry Automotive Auto Accessories Department / Functional Area Maintenance Operations Keywords Customer Relations Tinting Knowledge Multitasking Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Customer Service Executive Jobs also searched
PO Box 1321 Ras Al Khaimah, UAE, Doha, Qatar
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Company Industry Automotive Auto Accessories Department / Functional Area Maintenance Operations Keywords Customer Relations Tinting Knowledge Multitasking Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Customer Service Executive Jobs also searched
PO Box 1321 Ras Al Khaimah, UAE, Doha, Qatar
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4
Customer Service Representative
Doha, Doha
PPL Dynamics
Posted today
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Job Description
About the job Customer Service Representative
Job Description - Book and track progress of shipment - Monitor and update the pipeline of deliveries Qualifications Diploma in a relevant field 2-3 years of experience in customer service role Previous experience in the logistics industry is a preferred Middle East/GCC Experience Working knowledge of Office and web applications Experience in using modern WMS systems including barcoding, Master data, RF, etc. Market/Industry/Functional Knowledge: - Strong knowledge of the GCC logistics market - Strong knowledge of local and regional customs procedure and legislation - Understand and be able to exploit customer opportunities within and outside of Qatar
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Job Description - Book and track progress of shipment - Monitor and update the pipeline of deliveries Qualifications Diploma in a relevant field 2-3 years of experience in customer service role Previous experience in the logistics industry is a preferred Middle East/GCC Experience Working knowledge of Office and web applications Experience in using modern WMS systems including barcoding, Master data, RF, etc. Market/Industry/Functional Knowledge: - Strong knowledge of the GCC logistics market - Strong knowledge of local and regional customs procedure and legislation - Understand and be able to exploit customer opportunities within and outside of Qatar
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5
Customer Service Representative
Doha, Doha
Management Solutions International MSI
Posted today
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Job Description
Management Solutions International (MSI) is hiring! We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location) . Requirements : Diploma or higher qualification 3+ years experience in customer service within logistics / warehouse / distribution Arabic language proficiency is mandatory Familiarity with Warehouse Management Systems (WMS) preferred Willing to work in rotational / shift-based schedules Only shortlisted applicants will be contacted.
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6
Customer Service Advisor
Doha, Doha
Commercial Bank
Posted today
Job Viewed
Job Description
Job Summary
Customer Service Advisor is a primary point of contact for clients at Branches & Premium Banking Hubs. The duties responsibilities include; (i) addressing customers’ transaction needs at point of contact, (ii) act as digital concierge and help educate clients on the usage of mobile functionality, (iii) providing prompt & holistic solutions to client complaints independently, (iv) Identifying client’s product needs, offer basic products (deposits, cards, PL & insurance) and refer for high value transactions (Investments, Mortgages) To Specialists. Key responsibility of the role is to deliver delightful client experiences at all interaction stages and customer touch points.
Key Accountabilities
Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs Build sustainable relationships and trust with customer through open and engaged communication model Well presented in terms of manners, dress, turnout and client attitude. Identify and assess client needs holistically at point of contact & deliver delightful experiences Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions. Generate sales leads at point of contact based on assessment of client needs. Provide accurate, valid and complete information by using the right tools & process Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Tracking customer experiences across online and offline channels. Collaborating with other Retail teams to enhance customer services and brand awareness. Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities. Performing product tests, evaluating after-sales and support services, and facilitating improvements. Documenting processes and logging technical issues, as well as customer compliments and complaints Identifying customer needs and taking proactive steps to maintain positive experiences. Developing feedback surveys Scheduling in-person and video meetings with customers & prospects as and when needed. Thinking of ways to show appreciation for loyal clients and improving overall brand experience
Education
Bachelor’s Degree, in Business-related major #J-18808-Ljbffr
Customer Service Advisor is a primary point of contact for clients at Branches & Premium Banking Hubs. The duties responsibilities include; (i) addressing customers’ transaction needs at point of contact, (ii) act as digital concierge and help educate clients on the usage of mobile functionality, (iii) providing prompt & holistic solutions to client complaints independently, (iv) Identifying client’s product needs, offer basic products (deposits, cards, PL & insurance) and refer for high value transactions (Investments, Mortgages) To Specialists. Key responsibility of the role is to deliver delightful client experiences at all interaction stages and customer touch points.
Key Accountabilities
Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs Build sustainable relationships and trust with customer through open and engaged communication model Well presented in terms of manners, dress, turnout and client attitude. Identify and assess client needs holistically at point of contact & deliver delightful experiences Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions. Generate sales leads at point of contact based on assessment of client needs. Provide accurate, valid and complete information by using the right tools & process Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Tracking customer experiences across online and offline channels. Collaborating with other Retail teams to enhance customer services and brand awareness. Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities. Performing product tests, evaluating after-sales and support services, and facilitating improvements. Documenting processes and logging technical issues, as well as customer compliments and complaints Identifying customer needs and taking proactive steps to maintain positive experiences. Developing feedback surveys Scheduling in-person and video meetings with customers & prospects as and when needed. Thinking of ways to show appreciation for loyal clients and improving overall brand experience
Education
Bachelor’s Degree, in Business-related major #J-18808-Ljbffr
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7
Customer Service Cashier
Doha, Doha
PS Tech
Posted 2 days ago
Job Viewed
Job Description
Job Description: The Customers Assistants shall be qualified, experienced, reliable and medically fit, on a permanent basis for the entire period of contract. Qualifications & Experience: At least completion of high school (12) year of education. Due to the nature of services and far away locations of Tankers Filling stations, it is recommended that only male manpower will be accepted. Skills: Capable of English speaking, reading, and writing. Keyboarding skills with good speed. Good attitudes and strong customer relations skills. Ability to cooperate with colleagues and supervisors in a respectable manner.
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8
Customer Service Agent
Doha, Doha
Management Solutions International MSI
Posted 6 days ago
Job Viewed
Job Description
Guest Assistance:
Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently. Customer Inquiries:
Address customer queries about promotions, events, and general mall information courteously and promptly. Problem Resolution:
Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary. Event Support:
Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience. Lost and Found:
Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners. Mall Navigation:
Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services. Safety and Security:
Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.
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Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently. Customer Inquiries:
Address customer queries about promotions, events, and general mall information courteously and promptly. Problem Resolution:
Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary. Event Support:
Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience. Lost and Found:
Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners. Mall Navigation:
Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services. Safety and Security:
Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.
#J-18808-Ljbffr
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9