81 Customer Service jobs in Doha

• Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
• Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
• Provide regular updates to customers on service progress and follow up as needed.
• Recommend and upsell additional services based on customer needs and vehicle condition.
• Maintain and update accurate customer records.
• Prepare service-based invoices and assist with billing documents.
• Resolve customer complaints and ensure a smooth, satisfying service experience.

1. Guest Assistance: Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently.
2. Customer Inquiries: Address customer queries about promotions, events, and general mall information courteously and promptly.
3. Problem Resolution: Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary.
4. Event Support: Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience.
5. Lost and Found: Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners.
6. Mall Navigation: Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services.
7. Safety and Security: Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.

• Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
• Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
• Provide regular updates to customers on service progress and follow up as needed.
• Recommend and upsell additional services based on customer needs and vehicle condition.
• Maintain and update accurate customer records.
• Prepare service-based invoices and assist with billing documents.
• Resolve customer complaints and ensure a smooth, satisfying service experience.

Desired Candidate Profile

• Female candidate only.
• Bilingual - English and Arabic.
• Previous experience in automotive services, especially tinting, PPF installation, and underbody coating.
• Quality customer service skills.
• Experience in sales and upselling services.
• Strong in follow-up and coordination with both customers and internal teams.

Employment Type

Full Time

Company Industry

• Automotive
• Auto Accessories

Department / Functional Area

• Maintenance
• Operations

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PO Box 1321 Ras Al Khaimah, UAE, Doha, Qatar

• Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
• Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
• Provide regular updates to customers on service progress and follow up as needed.
• Recommend and upsell additional services based on customer needs and vehicle condition.
• Maintain and update accurate customer records.
• Prepare service-based invoices and assist with billing documents.
• Resolve customer complaints and ensure a smooth, satisfying service experience.

Job Summary

Customer Service Advisor is a primary point of contact for clients at Branches & Premium Banking Hubs. The duties responsibilities include; (i) addressing customers' transaction needs at point of contact, (ii) act as digital concierge and help educate clients on the usage of mobile functionality, (iii) providing prompt & holistic solutions to client complaints independently, (iv) Identifying client's product needs, offer basic products (deposits, cards, PL & insurance) and refer for high value transactions (Investments, Mortgages) To Specialists. Key responsibility of the role is to deliver delightful client experiences at all interaction stages and customer touch points.

Key Accountabilities

1. Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs
2. Build sustainable relationships and trust with customer through open and engaged communication model
3. Well presented in terms of manners, dress, turnout and client attitude.
4. Identify and assess client needs holistically at point of contact & deliver delightful experiences
5. Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions.
6. Generate sales leads at point of contact based on assessment of client needs.
7. Provide accurate, valid and complete information by using the right tools & process
8. Meet personal/customer service team sales targets and call handling quotas
9. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
10. Follow communication procedures, guidelines and policies
11. Tracking customer experiences across online and offline channels.
12. Collaborating with other Retail teams to enhance customer services and brand awareness.
13. Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
14. Performing product tests, evaluating after-sales and support services, and facilitating improvements.
15. Documenting processes and logging technical issues, as well as customer compliments and complaints
16. Identifying customer needs and taking proactive steps to maintain positive experiences.
17. Developing feedback surveys
18. Scheduling in-person and video meetings with customers & prospects as and when needed.
19. Thinking of ways to show appreciation for loyal clients and improving overall brand experience