83 Customer Service jobs in Qatar

Job Description

- Book and track progress of shipment
- Monitor and update the pipeline of deliveries

Qualifications

• Diploma in a relevant field
• 2-3 years of experience in customer service role
• Previous experience in the logistics industry is a preferred
• Middle East/GCC Experience
• Working knowledge of Office and web applications
• Experience in using modern WMS systems including barcoding, Master data, RF, etc.

Market/Industry/Functional Knowledge:
- Strong knowledge of the GCC logistics market
- Strong knowledge of local and regional customs procedure and legislation
- Understand and be able to exploit customer opportunities within and outside of Qatar

• Serve as the first point of contact for customer inquiries via phone, email, and live chat.
• Provide timely and accurate responses to customer questions and concerns.
• Process orders, returns, and refunds efficiently.
• Maintain and update customer records in the CRM system.
• Escalate complex issues to the relevant departments when necessary.
• Gather customer feedback to improve service quality.
• Assist in resolving complaints with professionalism and patience.
• Stay updated on company products, services, and policies.
• Collaborate with the sales and support teams to enhance the customer experience.
  
  

• Minimum 3 years of experience in customer service, call centers, or client support roles.
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM software (e.g., Zendesk, Salesforce, HubSpot).
• Ability to multitask and work under pressure.
• Friendly, patient, and empathetic attitude toward customers.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience in e-commerce, retail, or B2B customer service is a plus.
  
  

• Competitive salary and benefits.
• Opportunities for career growth and training.
• Positive and supportive work environment.
• Work with a dynamic and professional team.
  
  

Management Solutions International (MSI) is hiring!

We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location) .

Requirements :

Diploma or higher qualification

3+ years experience in customer service within logistics / warehouse / distribution

Arabic language proficiency is mandatory

Familiarity with Warehouse Management Systems (WMS) preferred

Willing to work in rotational / shift-based schedules

Only shortlisted applicants will be contacted.

The B2B Customer Service Representative (CSR) plays a key frontline role in supporting business customers by managing service-related inquiries, processing documentation, resolving customer requests and complaints, and ensuring data accuracy and customer satisfaction. The CSR will interact directly with business clients, providing timely, courteous, and solution-oriented support in accordance with organizational service standards.

Context:

As part of the Business Operations & Services division, the CSR handles service-related tasks across a large portfolio of business clients. This includes engaging with internal teams to support request execution, maintaining service quality, and promoting customer-centric interactions.

B. Key Responsibilities

Customer Support & Request Handling

Receive and process business customer requests and documentation related to services and updates.

Enter customer data and service information accurately into internal systems.

Respond to customer inquiries and complaints across various communication channels (Email, Live Chat, Applications, Fax, Social Media).

Follow up with customers regarding service status updates and ensure resolution of requests within defined timelines.

Escalate unresolved or complex issues to appropriate internal stakeholders for resolution.

Order Management & Service Coordination

Proactively monitor pending requests to ensure timely closure.

Identify data inconsistencies and initiate correction procedures.

Ensure proper handling and storage of documents as per internal policies.

Collaborate with cross-functional teams such as Technical Support and Data Management to address service-related issues.

Provide feedback on system usability and report any challenges encountered during operations.

Service Awareness & Communication

Educate business customers on available services and support tools.

Promote awareness of digital platforms and self-service solutions.

Support service improvement efforts through regular feedback and client insights.

Assist in generating scheduled and on-demand reports on service activities as needed.

C. Work Schedule

Rotational 24/7 shift coverage, including weekends and holidays.

D. Requirements

Willing and able to work full rotational shifts (including weekends and public holidays).

Must hold a valid Qatar ID (QID).

Can secure NOC/secondment from sponsor