Explore numerous customer service job opportunities. Customer service roles are available across various sectors, focusing on communication and problem-solving skills. These positions often involve direct interaction with customers, addressing inquiries, resolving complaints, and providing support to ensure customer satisfaction.77 Customer Service jobs in Qatar
Fine Dining Restaurant Waiter & Captain Waiter
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**Position Overview**:We are looking for highly qualified Captain Waiters / Waiters with Fine Dining experience to take charge of our front-of-house service and provide exceptional dining experiences for our guests. As the Captain Waiter, you will lead the waitstaff, ensure smooth service flow, and maintain high service standards while creating a welcoming and enjoyable atmosphere for our patrons.
**Key Responsibilities**:
Team Leadership:
- Supervise and guide the waitstaff, assigning duties, and ensuring they provide attentive and efficient service.
- Train new waitstaff members, providing them with product knowledge and service techniques.
- Foster a positive and motivated work environment, encouraging teamwork and collaboration.
Guest Relations:
- Greet guests warmly, assisting with seating arrangements, and accommodating special requests.
- Interact with guests throughout their dining experience, ensuring their needs are met and resolving any issues or concerns promptly.
- Maintain a professional and friendly demeanor, creating a positive impression of the restaurant.
Service Coordination:
- Oversee the dining room's organization and flow to ensure timely and smooth service.
- Coordinate with the kitchen to ensure timely preparation and delivery of food orders.
- Monitor table turnovers and manage reservations effectively during busy periods.
Quality Control:
- Ensure that all food and beverages are presented according to the restaurant's standards.
- Conduct regular checks of table settings, cleanliness, and ambiance to maintain high-quality dining experiences.
- Address any service issues and take corrective actions to enhance guest satisfaction.
Upselling and Sales:
- Promote menu items and daily specials, using suggestive selling techniques to increase revenue.
- Encourage the waitstaff to upsell and provide product knowledge to enhance the guest experience.
Cash Handling and Billing:
- Manage billing and cash handling processes accurately and efficiently.
- Handle guest payments, process credit card transactions, and provide accurate change.
**Qualifications and Requirements**:
- Proven experience as a Waiter or in a similar leadership role within a fine dining or upscale restaurant setting.
- In-depth knowledge of food and beverage service techniques, including wine service and proper table settings.
- Outstanding communication and interpersonal skills to interact effectively with guests and team members.
- Excellent organizational and time management abilities to handle multiple tasks during busy periods.
- Strong leadership qualities, with the ability to motivate and guide the waitstaff effectively.
- Availability to work flexible hours, including evenings, weekends, and holidays, based on the restaurant's operating hours.
Application Question(s):
- Have you been interviewed at Rise Group Head Office before? Yes or No? PREVIOUSLY INTERVIEWED APPLICANTS NEED NOT APPLY AGAIN.
- In which country are you currently located?
- If selected, how soon can you join our company after signing an offer letter? Give minimum number of days.
- Which country are you from? (Nationality)
- What is your age right now?
- Do you have a valid Qatar ID or only a work visa with NOC?
- Have you read and confirm the job description and salary details for this role?
- Did you work as a Waiter in a fine dining set up before? Yes or No? If Yes, in which country and what is the name of the restaurant / hotel?
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Customer Service Representative
Posted 5 days ago
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Management Solutions International (MSI) is hiring!
We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location) .
Requirements :
Diploma or higher qualification
3+ years experience in customer service within logistics / warehouse / distribution
Arabic language proficiency is mandatory
Familiarity with Warehouse Management Systems (WMS) preferred
Willing to work in rotational / shift-based schedules
Only shortlisted applicants will be contacted.
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Posted 5 days ago
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Customer Service Representative
Posted 5 days ago
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B2b Customer Service Representative (6 months contract)
Guest Experience Expert (Service Express Team Leader) #J-18808-Ljbffr
Customer Service Representative
Posted today
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**Qualifications**:
- **Excellent customer service and interpersonal skills.**:
- **Good English communication skills.**:
- **At least 1 year experience in a customer-facing role.** Prior experience in a family entertainment center or amusement park is a bonus.
- Can start as soon as possible and holds a transferable QID.
**What's in it for you?**
- Company-provided accommodation and transportation.
- Paid 1 month leave after 1 year of employment & roundtrip tickets every 2 years.
**Salary**: From QAR2,000.00 per month
Application Question(s):
- Tell us about your expected salary. Please note we provided accommodation & transportation.
- This is an urgent role for us to fill. Are you able to start as soon as possible?
- Do you hold a transferable visa? If yes, are you able to provide NOC upon request?
Tele Sales / Customer Service Representative
Posted today
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- Proven experience as telesales representative or other sales/customer service role
- track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Go the “extra mile” to meet sales quota and facilitate future sales.
- Keep records of calls and sales and note useful information.
- Responding promptly to customer inquiries and get a manager if required.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so to guide the clients at best.
- Contacting potential or existing customers to inform them about a product or service using scripts
- Answering questions about products or the company
- Asking questions to understand customer requirements and close sales
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues, as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Handel cash, credit, or check transaction with customers.
- Issue change receipts, refunds.
- Keep reports of all transactions.
- Assist other departments if needed to make sure the flow of the work.
- Meet personal/customer service team sales targets and call handling quotas.
- Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers
**Salary**: QAR4,000.00 - QAR5,500.00 per month
**Experience**:
- Customer Service: 3 years (required)
**Language**:
- Arabic (preferred)
Customer Service
Posted today
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** MALE ONLY**
- **Welcoming all customers with a smile.**
- **Attract potential customers by answering service inquiries and provide**
**information about other services.**
- **Provide accurate information to the customer and make sure that the**
**customer understands their chosen driving package.**
- **Open the customers file and help them fill out the required forms and**
**documents.**
- **Maintain customers information by updating their records.**
- **Resolve service problems by clarifying complaints, determine the cause of the**
**problem, select and explain the best solution to solve the problem, expedite**
**the correction and adjustment and make follow up to ensure resolution.**
- **Advise financial accounts by processing customer adjustments.**
- **Recommend services to academy management by collecting customer's**
**information and analyzing customer's needs.**
- **Ensure that the customer data are keyed-in correctly in the system.**
- **Ensure that the information received from the customer is accurate before**
**
B2b Customer Service Representative (6 months contract)
Posted 18 days ago
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The B2B Customer Service Representative (CSR) plays a key frontline role in supporting business customers by managing service-related inquiries, processing documentation, resolving customer requests and complaints, and ensuring data accuracy and customer satisfaction. The CSR will interact directly with business clients, providing timely, courteous, and solution-oriented support in accordance with organizational service standards.
Context:
As part of the Business Operations & Services division, the CSR handles service-related tasks across a large portfolio of business clients. This includes engaging with internal teams to support request execution, maintaining service quality, and promoting customer-centric interactions.
B. Key Responsibilities
Customer Support & Request Handling
Receive and process business customer requests and documentation related to services and updates.
Enter customer data and service information accurately into internal systems.
Respond to customer inquiries and complaints across various communication channels (Email, Live Chat, Applications, Fax, Social Media).
Follow up with customers regarding service status updates and ensure resolution of requests within defined timelines.
Escalate unresolved or complex issues to appropriate internal stakeholders for resolution.
Order Management & Service Coordination
Proactively monitor pending requests to ensure timely closure.
Identify data inconsistencies and initiate correction procedures.
Ensure proper handling and storage of documents as per internal policies.
Collaborate with cross-functional teams such as Technical Support and Data Management to address service-related issues.
Provide feedback on system usability and report any challenges encountered during operations.
Service Awareness & Communication
Educate business customers on available services and support tools.
Promote awareness of digital platforms and self-service solutions.
Support service improvement efforts through regular feedback and client insights.
Assist in generating scheduled and on-demand reports on service activities as needed.
C. Work Schedule
Rotational 24/7 shift coverage, including weekends and holidays.
D. Requirements
Willing and able to work full rotational shifts (including weekends and public holidays).
Must hold a valid Qatar ID (QID).
Can secure NOC/secondment from sponsor
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B2b Customer Service Representative (6 months contract)
Posted 4 days ago
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Customer Service Agent
Posted 4 days ago
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- Guest Assistance: Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently.
- Customer Inquiries: Address customer queries about promotions, events, and general mall information courteously and promptly.
- Problem Resolution: Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary.
- Event Support: Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience.
- Lost and Found: Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners.
- Mall Navigation: Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services.
- Safety and Security: Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.
Customer Service Manager
Posted 18 days ago
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With over 130 years of experience in integrated water cycle management, we are an international benchmark with a presence in several countries across Africa, the Middle East, and Latin America. Aguas de Valencia Internacional is looking for committed professionals who wish to contribute to sustainable development and take on global challenges in water management. If you value teamwork, innovation, and want to make a positive impact on communities around the world, this is the ideal place to grow your career.
We are currently looking for a: Customer Service Manager
Location: Middle East
The Customer Service Manager is responsible for:
- Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response.
- Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts.
- Supervising staff according to policies and procedures.
- Evaluating operations and maintenance of facilities, recommending and implementing improvements.
- Managing team performance, including training, supervision, and direction.
- Working on client premises and being available for emergency calls.
- Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions.
- Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system.
- Removing blockages within sewage networks, including manual and mechanical cleaning.
- Removing floodwater and rainwater using suction/jetting tankers and restoring sites.
Let your career flow with us. Dive into shaping the future of water!
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