158 IT Support jobs in Doha

Experience: 3+ Years

Qualification: Any degree

We are seeking a Software Developer with the following qualifications:

1. 3 to 5 years of experience in software development.
2. Core skills in JavaScript, REST API, and programming in any language (Java/PHP/Python/.NET).
3. 2 or more years of experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations.
4. Strong English written and verbal communication skills.
5. Willingness to work on shifts (24/7).
6. Designing and creating engineering specifications for software programs and applications.
7. Coding, modifying, testing, and debugging programs according to design specifications.
8. Working with quality assurance to develop software test plans.
9. Collaborating with hardware engineers to assess and test hardware and software interaction.
10. Implementing a specific development methodology.
11. Documenting software specifications.
12. Developing software prototypes.
13. Experience in Java and C++.
14. Experience in RDBMS and SQL; experience in Cassandra is an added advantage.
15. Excellent knowledge in practicing OOAD, architectural and design patterns.
16. Proficient in UNIX and Shell scripting; knowledge of Perl/Python is an added advantage.
17. Familiarity with web technologies.
18. Familiarity with version control tools like GIT/Github.
19. Participation in and familiarity with Agile (Scrum) project methodology and practices.

Education: Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, or related field.

Job Type: Contract To Hire

Job Category: Software Developer

Job Positions: 8

Overview

Exp: 3 + Years

Qualification: Any degree

• Designing and creating engineering specifications for software programs and applications.
• Coding, modifying, testing and debugging programs according to design specifications.
• Working with quality assurance to develop software test plans.
• Collaborating with hardware engineers to assess and test hardware and software interaction.
• Implementing a specific development methodology.
• Documenting software specifications.
• Developing software prototypes.

• Experience in Java and C++.
• Experience in RDBMS and SQL; Cassandra is an added advantage.
• Excellent knowledge in OOAD, architectural and design patterns.
• Excellent UNIX, shell scripting; knowledge of Perl/Python is an added advantage.
• Strong English written and verbal communication skills.
• Knowledge of Web Technologies.
• Familiarity with version control tools like GIT/GitHub.
• 8) Should have participated in, and be familiar with, Agile (Scrum) project methodology and practices.

• 2 or more years’ experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations.
• Willing to work on shift (24/7).

Bachelor’s degree in computer science, electrical engineering, computer engineering or related field.

• Job Type: Contract To Hire
• Job Category: Software Developer
• Job Positions: 8

The Helpdesk IT supports the IT Department by providing resolutions to employees' calls and queries in a timely manner. It undertakes the installation of new PCs, updates, and installs new systems as required.

Key Accountabilities

• Handle calls on the dedicated helpdesk contact number, understand the problem, log the calls, advise the user of the resolution time, and follow up with the engineer. Keep the user updated about the status and close the call once a resolution has been provided.
• Identify and resolve problems involving programs, machines, data, or system software.
• Support the integration of workstation peripheral hardware such as printers, modems, network cards, cables, etc., with vendor-supplied software.
• Install new PCs, tablets, configure smartphones for users, and install/configure specific software.
• Configure servers on demand by the line manager, including software installation, domain addition, and security policy application.
• Collaborate with colleagues in the ITC team to ensure continuity of service for all users.
• Address common inquiries or complaints from customers, management, or ITC team members according to policies and procedures.

Operating Environment, Framework, and Boundaries

• Operate within a structured environment reporting to the Senior Systems Specialist.
• Follow established policies, procedures, and ITC guidelines.
• Complete assignments or reports that are generally reviewed by a manager or supervisor.
• Work as part of the ITC team within a multinational, multicultural environment with high levels of positive interaction with clients and employees of diverse backgrounds.
• Work within objectives and internal policies to achieve goals and targets.
• Safeguard private and confidential information.

Working Relationships

• Maintain frequent communication with the Senior Systems Specialist and ITC department employees to discuss work objectives and follow up on deliverables.
• Coordinate with vendors and third-party support for calls and support as assigned by the Senior Systems Specialist.

Problem Solving / Complexity

• Perform duties according to defined standards, policies, and procedures, with flexibility in defining working methods.
• Resolve user issues independently by researching solutions online.
• Offer users alternative solutions until a permanent fix is found and approved by the second-level support and the Senior Systems Specialist.

Knowledge of Software

Helpdesk System:

• Dynamic CRM
• CRM software
• Testing Software
• Remote asset management software

In-Class Education Software:

• Schweser application software
• In-Class application software
• CMA Learning System Software
• Active Whiteboard

Presentation and Board Pack Software:

• Presentation software for iPads
• Smart meeting rooms software

Software Deployment:

• Deployment software
• Cloning software like Norton Ghost or similar

Court Room Management Software:

• Case management system – server and client
• Video recording and streaming for remote court hearings
• Conference management application for MICS
• Interpreting and audio recording systems
• RSS for recording audio and video
• Systems for CCTV management (MultiMax and iNex)
• HDX and HD video conferencing

Generic Software/Applications:

• Professional and Facility Commander Wnx for digital card printing
• Management systems like SharePoint
• RFID-based management systems
• Smart software
• Endpoint Protection
• Fax software for desktops and iPads
• Messaging software
• Enterprise Vault for email archiving
• Device management
• Barcode reader and scanner software
• Immigration software
• Scanning systems

Security Applications:

• IronPort Email Gateway management for spam filtering